Privacy Policy of Lucky Green Casino

This Privacy Policy explains how Lucky Green Casino collects, uses, stores, and protects personal information of users accessing its services in Australia. The policy is designed to provide transparency regarding data handling practices and to outline the rights available to users under applicable privacy and data protection laws. Lucky Green Casino applies structured internal controls to ensure that personal information is processed lawfully, securely, and only for clearly defined purposes.

Lucky Green Casino manages personal data in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Where interactions involve users or service providers located in other jurisdictions, data processing practices are aligned with internationally recognised data protection standards, including GDPR principles, where applicable.

Information We Collect

Lucky Green Casino collects both personal and non-personal information that is necessary for account creation, service delivery, regulatory compliance, and platform security. Personal information is collected directly from users during registration, verification, and ongoing account use.

Personal data collected may include full name, date of birth, residential address, email address, phone number, payment details, and government-issued identification documents required for identity verification. This information is required to confirm user identity, prevent underage access, comply with anti-money laundering obligations, and process financial transactions.

Non-personal and technical data is collected automatically through system interactions. This includes IP address, browser type, device identifiers, operating system details, language preferences, session timestamps, and usage patterns. This data does not directly identify users but supports system security, fraud prevention, and service optimisation.

In certain circumstances, Lucky Green Casino may also collect communication records, such as emails or live chat transcripts, where users contact customer support. These records are retained to resolve queries, maintain service quality, and meet regulatory documentation requirements.

How We Use Your Information

Information collected by Lucky Green Casino is used strictly for operational, legal, and security-related purposes. Personal data is processed to create and manage user accounts, verify identity, enable deposits and withdrawals, and provide access to casino services.

User information is also used to meet regulatory and legal obligations, including identity verification, transaction monitoring, responsible gambling controls, and reporting duties imposed by Australian authorities. These processes are mandatory and form part of lawful operation within Australia.

Technical and usage data is used to maintain platform stability, monitor account activity, detect unauthorised access, and prevent fraud or misuse. Aggregated and anonymised data may be used internally to analyse system performance and improve service reliability.

Where users have provided consent, contact details may be used to deliver account-related notifications, security alerts, and service updates. Marketing communications are only issued where consent has been explicitly provided and can be withdrawn at any time through account settings.

Cookies and Tracking Technologies

Lucky Green Casino uses cookies and similar tracking technologies to support essential website functionality and account security. Cookies are small data files stored on user devices that enable session management, login continuity, and preference retention.

Essential cookies are required for authentication, navigation, and access to secure areas of the platform. Without these cookies, core services such as account login and transaction processing cannot function correctly.

Analytical cookies may be used to collect aggregated data on platform usage, such as page interactions and session duration. This information is used to identify technical issues and improve usability without profiling individual users.

Users can manage cookie preferences through browser settings, including blocking or deleting cookies. Restricting certain cookies may limit access to some platform features or affect performance, particularly in secure account areas.

Data Protection and Security

Lucky Green Casino applies technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. Data security controls are designed to align with industry standards for online gaming and financial services.

Personal data is stored in secure environments with restricted access. Encryption technologies are applied to sensitive data during transmission and storage, particularly for identity documents and payment-related information.

Access to personal data is limited to authorised personnel who require the information to perform operational, compliance, or support functions. Internal access is governed by role-based permissions and monitored to prevent misuse.

Regular system monitoring, security updates, and internal audits are conducted to maintain data integrity and resilience. Where third-party service providers are involved in payment processing or identity verification, contractual safeguards are applied to ensure that data protection standards are upheld.

User Rights

Users of Lucky Green Casino have specific rights regarding their personal information under Australian privacy law. These rights are designed to provide control and transparency over how personal data is handled.

Users may request access to personal data held by Lucky Green Casino and obtain information about how that data is used. Requests for access are processed within a reasonable timeframe and in accordance with verification procedures.

Users may request correction of inaccurate or outdated personal information to ensure that records remain current and complete. Accurate data is essential for account security and regulatory compliance.

Where permitted by law, users may request deletion of personal data that is no longer required for operational or legal purposes. Certain information may need to be retained to meet regulatory obligations, including financial recordkeeping and compliance monitoring.

Users may also withdraw consent for non-essential data processing, such as marketing communications, without affecting access to core casino services. Requests related to data rights can be submitted through official support channels and are handled in line with legal requirements.

Updates to This Policy

Lucky Green Casino reviews this Privacy Policy periodically to reflect changes in legal obligations, operational practices, or data protection standards. Updates ensure that the policy remains accurate and aligned with current regulatory expectations.

When material changes are made, the revised Privacy Policy is published on this page and becomes effective upon posting. Continued use of the services after updates indicates acknowledgment of the revised terms.

Users are encouraged to review this policy regularly to remain informed about how personal information is managed and protected.